Clarification On Applicability Of Procedures Relating To Condonation Of Irregular Payments In CBS Offices - reg.

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Counter Assistant shall strictly follow the procedure prescribed in POSB CBS Manual in respect of closure of accounts in various schemes.

It is clearly prescribed that the

" Counter Assistant will invoke closure menu in FINACLE CBS application and first select Trial Closure. Then he has to select closure reason code and Repayment mode. On submission, he has to go to HPR menu to view/print report. "

Closure amount should be shown to the account holder. If, account holder agrees to actually close the account, Counter PA should get his/her signature on receipt portion of account closure form and then close the account.

Hence,

Counter Assistant and Supervisor should take much more care while performing the transactions in CBS Finacle, to avoid irregularities and complaints.

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