India Post Revises Time Limit for Treating Speed Post and Business Parcels as Lost

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India Post has recently revised the time limit for treating Speed Post and Business Parcels as lost. The revision, from 60 days to 30 days, is a welcome move that will boost customer confidence.

Streamlined Parcel Handling with PNOP

The Parcel Network Optimization Project (PNOP) has played a pivotal role in reshaping India Post's parcel handling processes. New layout designs and operational equipment in Parcel Hubs and Nodal Delivery Centers (NDCs) have resulted in efficient and expedited parcel processing. The improved scanning percentages at all stages of handling and D+0 delivery of parcels showcase the tangible enhancements in overall parcel operations and delivery.

Revised Time Limits Boost Customer Confidence

With the revision in time limits, Speed Post and Business Parcels will now be treated as lost if not delivered within 30 days from the date of booking or 30 days from the date of receipt of the complaint, whichever is later. This adjustment is expected to significantly boost customer confidence in India Post's Parcel Service.

How to Claim Compensation for a Lost Parcel


1. Submit a Complaint within 60 Days : 

To initiate the compensation process, customers need to submit a complaint to India Post within 60 days of booking the parcel. Complaints can be lodged online or at any India Post office.

2. Provide Essential Information : 

When filing a complaint, customers are required to provide key details such as their :
  • Name, contact information,
  • Booking receipt,
  • Tracking number, 
  • Date and place of booking, 
  • Contents of the parcel, and the declared value of the parcel.

3. India Post Investigation : 

Upon receipt of the complaint, India Post will conduct an investigation into the matter. If the parcel is confirmed to be lost, the customer becomes eligible for compensation.

4. Compensation Calculation : 

The compensation amount will be based on the value of the parcel, as declared in the complaint. However, the compensation amount cannot exceed the maximum limit set by India Post.

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